Frequently Asked Questions

Habitat Store FAQ

 

Can everyone shop at the Habitat Store?

Yes! The Habitat Store is open to the public.

What happens with the donations?

The Habitat Store accepts donations of appliances, building supplies and furniture. These items are sold at the Habitat Store to the general public and the proceeds benefit Habitat for Humanity of Greater Charlottesville. 

Are the donations used in Habitat homes?

No. The donations are sold and the money is used to buy brand new building materials for Charlottesville's Habitat homes.

Does the Habitat Store accept donations of mattresses and box springs?

No. Unfortunately we are bound by health department regulation and do not have the proper sanitization equipment to accept mattress and box spring donations.

Do you deliver?

Unfortunately, no. But we have a long list of delivery drivers and delivery companies that we can give to you. This list provides a range of delivery options from single drivers with a pickup truck to licensed and bonded moving companies. 

If most of your inventory is donated product, why do you charge so much?

Like any retail business, we have operational expenses. Rent, utility bills, office supplies, staff salaries, etc. Our number one mission is to raise money for Habitat for Humanity of Greater Charlottesville so they can work to end the affordable housing crisis in this area. We are committed to pricing consistently, fairly and aggressively so we can offer affordable home improvement materials to our customer base while also raising money for an important cause.

Is there any recourse if I think an item is over-priced?

After years of a subjective system of in-person price negotiations, we now have a simple and objective markdown wheel (featured on our homepage).The colored sections of the wheel correlate to different colored price tags on our sales floor. Every 2-3 weeks the wheel turns and all inventory in the Store take a deeper dive in discount. So if you see an item you love but you feel it is over-priced, wait for the wheel to turn! 

Do you have a question that isn't answered in the FAQ? Check out our policies page or our store info page!