Policies

Pricing Policy

All donated product is priced at 50% off the original retail value, minus age and condition. We do our best to  carefully inspect  and research the original retail value of each donated item as part of the pricing process. Some of our inventory is vintage, antique or out-of-the-ordinary, making it difficult to arrive at an original retail price. In these circumstances, we do our best to assign a value based on the prices of other online and local second-hand retailers  and past Habitat Store pricing of a similar item, when applicable. While we are always happy to discuss the price of an item, we do not negotiate, and have implemented a markdown system to ensure that items are routinely marked down until they are sold.

Storage Policy

We will store any item after it has been purchased at no cost for two business days.  Thereafter a $5 per business day fee will be charged.  After 2 weeks, items will be returned to the sales floor for resale.

Returns

We will accept returns, up to 2 weeks from day of purchase, with a valid receipt, for exchange or store credit.  Inventory must be in the same condition as it was at the time of purchase. Appliances and select tools are still covered by a two week money-back warranty.

Appliance Warranties

To the best of our abilities, all donated appliances are tested by a Habitat Store staff member upon arrival. In the event of mechanical failure, we offer a two week money-back warranty on all appliances and select tools.

Merchandise Holds

We are happy to hold items in the Store for 4 hours. To avoid conflict among customers, we do not allow “back up” holds. A customer may call the Store and request a hold be placed on any item, provided that item is not already on hold.  

Phone Purchases

We are happy to process a payment by phone for any item in the Store provided that the customer has seen the item in-person.

Negotiations

While we don't negotiate, prices are lowered regularly through the Habitat Store Markdown system.

Donation Pick-up Procedures

To request a donation pick-up, donors may complete our online request form, call the Store and select extension 3, or email storedonation@cvillehabitat.org. A Habitat staff member  will respond to all requests within 48 hours. We recommend contacting us  1-2 weeks in advance. All donations are tax-deductible and a simple tax receipt will be filled out by the donor at the time of the donation. Per federal taxation laws, the donor is responsible for assigning the value of the donation on the tax receipt.  

Donation Drop-Off Procedures

We ask that all drop-off donations take place during Store hours , Mon-Fri 10am-6pm, Sat 9am-5pm. When making a drop-off donation, donors may park in a Store parking space or in the fire lane by the garage door at the front of the Store. A Habitat staff member/volunteer in the upstairs donation processing area OR the cashier at the front desk will be available to assist donors once they come inside the Store. A staff member/volunteer will screen the donation to make sure the items fall within our donation guidelines. For larger donations, a staff member may ask donors to drive around to the backside of the building where the loading dock is located. All donations are tax-deductible and a simple tax receipt will be filled out by the donor at the time of the donation. Per federal taxation laws, the donor is responsible for assigning the value of the donation on the tax receipt.  

Safety Policy

For your safety, shirt and shoes are required.  

Kids

We love kids! Please help us  to ensure their safety by keeping a close eye on them while in the Store.

Dogs

We love dogs! Please keep them on a leash at all times for the safety and comfort of others in the Store.

Dumpster

We pay by the pound for any item thrown in our dumpster. To keep our trash removal costs down, we respectfully decline donations we anticipate being a “hard sell” and ask that the general public refrain from using the Habitat Store dumpster for personal use.